Returns and Refund
Please note that this policy is valid for orders placed within India only. At present we are not accepting International Orders .
What is Unique Industries 15 days return policy? How does it work?
Unique Industries 15 day returns and exchange policy gives you an option to return or exchange items purchased on unniquevices.in for any reason within 15 days of receipt of the item. We only ask that you don’t use the product and preserve its original condition and packaging. There are one ways to return the product to us:
- Self-Ship : We don’t offer a pick up from your location, you will have to ship the product to us after conformation from email@example.com
Please pack the product and ensure product is unused and all the packings are intact. Also, please mention Order No. and Return id on a piece of paper and place it in the packet. Kindly address the package to the following address –
Once we pick up and receive your returned product, we will do a quality check of the product at our end and when the product passes the quality check we will credit the amount you paid for the products into the refund mode selected by you at the time of initiating return request. If the picked up product does not pass the quality check, we will ship it back to you.
All exchanges are subject to stock availability and subject to your address being serviceable for an exchange. Please note that we are only able to offer size exchanges. If you wish to exchange your item for an alternate product, we suggest that you return it to obtain store credit and purchase the new item separately
The following EXCEPTIONS and RULES apply to this Policy:
- All items to be returned or exchanged must be unused and in their original condition with all original tags and packaging intact .
- We only accept returns for products purchased directly from uniquevices.in desktop/mobile sites. Any return request for products purchased from our indirect online and offline distributors will be declined by us
- Please note that we do not refund any Shipping Charges incurred by you.
- Under our Exchange Policy, only size exchanges are allowed. Exchanges are allowed only if your address is serviceable for an exchange by our Logistics team
- If you self-ship your returns, kindly pack the items securely to prevent any loss or damage during transit. For all self-shipped returns, we recommend you use a reliable courier service.
- Please allow 24 hours post delivery of your order for your order status to be updated in your uniquevices.in account.
- In case the items received doesn’t match the details of the items mentioned in the Return request, we will conduct an internal investigation and get back to you accordingly
- Both return and exchange on the same order should be done in the same go to avoid complication.
- If you self-ship any product without officially informing us through our return/exchange process, we will not process the return
How long will it take for me to receive the refund of my returned product?
- The entire return request to refund completed journey will take 15 – 18 business days
- We will pick up the return within 3 – 4 days from the request placement date
- The return takes about 7 – 10 business days to reach our warehouse
- Once the returned product is received at our warehouse and passes all the necessary quality checks, we will issue a refund to you. We will send a refund confirmation e-mail to you once we process the refund at our end, and it will take 5-7 business days for the amount to be credited into your account
- In case of any refund discrepancies, Unique Industries(India) may at its sole discretion, request you to share with us a screenshot of your bank statement
How do I return multiple products from a single order?
- If you are returning multiple products from a single order together, we will generate a single Return ID for all products and you will receive an e-mail confirmation for the same
- If you wish to return another product from a single order at a later date, still within the 15 days return policy, we will accept your return .The subsequent returns for the same order will be self-shipped by you and no reimbursement for the same will be provided by us in any form.
My order shows delivered but I have not received it.
Generally, our courier partner delivers the order to the intended recipient at the delivery address only. In case, you have not received the order, we request you to call us on +91 181 2602296, 2600680 or mail us on firstname.lastname@example.org within 48 hours of the delivery intimation from our end. We shall arrange a proof of delivery for you within 48 hours of your complaint from the aligned courier partner.
** Any complaint raised after 48 hours of receiving the delivery intimation may not be considered.
What should I do if I receive a damaged/defective/incomplete/wrong order from unique?
For any defective, damaged, incomplete, wrong order delivered, we request you to inform us within 48 hours of receiving the order with the images of the product received. Please share the images with the original labels, tags intact along with the invoice to email@example.com and we will investigate the case and reply within 48 hours with the best available resolution.
** Any such complaint raised after 48 hours of receiving the order may not be considered.