5 Best Shopping Bots Examples and How to Use Them

In the expanding realm of artificial intelligence, deciding on the ‘best shopping bot’ for your business can be baffling. The customer journey represents the entire shopping process a purchaser goes through, from first becoming aware of a product to the final purchase. Some bots provide reviews from other customers, display product comparisons, or even simulate the ‘try before you buy’ experience using Augmented Reality (AR) or VR technologies. Kik bots’ review and conversation flow capabilities enable smooth transactions, making online shopping a breeze.

At Kommunicate, we are envisioning a world-beating customer support solution to empower the new era of customer support. We would love to how to build a shopping bot have you on board to have a first-hand experience of Kommunicate. You can signup here and start delighting your customers right away.

ways retailers are using chatbots

Giving customers support as they shop is one of the most widely used applications for bots. With Kommunicate, you can offer your customers a blend of automation while retaining the human touch. With the help of codeless bot integration, you can kick off your support automation with minimal effort. You can boost your customer experience with a seamless bot-to-human handoff for a superior customer experience. You can increase customer engagement by utilizing rich messaging.

These include faster response times for your clients and lower number of customer queries your human agents need to handle. The chatbots can answer questions about payment options, measure customer satisfaction, and even offer discount codes to decrease shopping cart abandonment. Chatbots can ask specific questions, offer links to various catalogs pages, answer inquiries about the items or services provided by the business, and offer product reviews. Automation tools like shopping bots will future proof your business — especially important during these tough economic times. Customers want a faster, more convenient shopping experience today. They want their questions answered quickly, they want personalized product recommendations, and once they purchase, they want to know when their products will arrive.

Monitor and refine the bot

This is how we are most comfortable — instead of in binary or writing algorithms or clicking buttons. No wonder there is a massive surge in the number of bots on the market as this allows us to “talk” to machines. Before diving into the technical aspects, it is essential to define the purpose of your shopping bot.

• Customers who use virtual assistants can find the products they are interested in faster.
• For order tracking, the bot can communicate as per the order is processed, shipped and delivered.
• Online customers usually expect immediate responses to their inquiries.
• ShopBot was discontinued in 2017 by eBay, but they didn’t state why.

Having the retail bot handle simple questions about product details and order tracking freed up their small customer service team to help more customers faster. And importantly, they received only positive feedback from customers about using the retail bot. Unlike your human agents, chatbots are available 24/7 and can provide instant responses at scale, helping your customers complete the checkout process. That’s why GoBot, a buying bot, asks each shopper a series of questions to recommend the perfect products and personalize their store experience. Customers can also have any questions answered 24/7, thanks to Gobot’s AI support automation.

These days, brick-and-mortar retail is quickly giving way to online shopping. By 2022, eCommerce sales are projected to reach over $850 billion — and it doesn’t seem like the growth of online shopping will be slowing down beyond that. Many consumers have a preference for convenient shopping experiences — and what’s easier than shopping from the comfort of home? However, what hasn’t changed is the fact that shoppers want assistance if they have a problem or question. Do you know how you can retain your customers for a longer time? Understanding what your customer needs is critical to keep them engaged with your brand.

Ensure that your chatbot can access necessary data from your online store, such as product information, customer data, and order history. Integration is key for functionalities like tracking orders, suggesting products, or accessing customer account information. Birdie is an AI chatbot available on the Facebook messenger platform. The bots ask users to pick a product, primary purpose, budget in dollars, and similar questions on how the product will be used. The bot redirects you to a new page after all the questions have been answered. You will find a product list that fits your set criteria on the new page.